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Privacy Policy

Last Updated August 2003

At XTLabs, we take your privacy very seriously. Our primary goal in collecting information from you is to provide you with a smooth and customized experience while you use our services. Except as otherwise contemplated in this Privacy Policy, we do not disclose any personally identifiable information about you to any third party without your permission, unless we believe in good faith that we are required to do so by law. We do share aggregated information about our members with third parties, such as advertisers or partners, for marketing and promotional purposes. This document will answer the following privacy concerns:

  1. What information does XTLabs gather and track?
  2. How does XTLabs use my information?
  3. Does XTLabs share information about its Customers?
  4. How private is my account information?
  5. How do I opt out of receiving messages from XTLabs?
  6. What are cookies and how does XTLabs use them?
  7. How does XTLabs notify Customers of changes to the Privacy Policy?

1. What information does XTLabs gather and track?


In general, we collect information about you in the following ways:

Registration
When you register for any of the XTLabs Services we ask you how you heard about XTLabs. The more information you provide (and the more accurate it is), the better we are able to customize and provide our services to suit your needs and preferences. When you register for one of the XTLabs Services, we may ask that you give us non-personal information such as the purpose for which you will be using a web site as well as the name of the person who may have referred you. We also ask that you give us personal information such as your name, email address, zip code, country, gender and birth date.

Usage Tracking/Hardware/Software/Cookies
While you are on any of our web sites (and websites of our projects), we automatically track information related to your use of the XTLabs Services. This information may include (among other things) files viewed by the user, domain name and a user's path through our web sites. There is also information about your computer hardware and software that is automatically collected by XTLabs when you are visiting XTLabs's websites. This information can include information such as: your browser type, type of operating system, and access times. This information will be matched with your personal information. In addition, when you connect to any of our web sites, we will detect your IP address and store a cookie on your computer. An explanation of cookies can be found in #6

Technical Support/Information
When, as a XTLabs Customer, you request technical support or information for XTLabs Services, we ask you for your personal information and other information necessary to answer your question or resolve your problem.

Discussion Boards
If you choose to post messages on our discussion boards or leave feedback for other members, we may collect such information about you as you choose to disclose.

Surveys/Questionnaires
We occasionally ask XTLabs Customers or visitors to fill out optional surveys and/or questionnaires. These surveys/questionnaires may ask for demographic information and other information about computer use.

2. How does XTLabs use my information?

XTLabs uses your information on an aggregated basis to do such things as operate our web sites and enhance our web sites. We statistically analyze site usage, including the behavior of our Customers, to improve the content, layout, and services of the XTLabs web sites, as well as to enhance our marketing and promotional efforts.

We share aggregate information about our Customers with third parties, such as advertisers or partners, for marketing and promotional purposes. However, except as otherwise contemplated in this Privacy Policy, we do not disclose any personally identifiable information about you to any third party without your permission or as otherwise required by law.

We use the information we collect to better understand your needs. Additionally for the XTLabs subscription Services we use the information we collect to administer your account, confirm renewal charges or payments to your account.

Finally, we may use the information we collect to occasionally notify you about important functionality changes to the web site, new XTLabs Services and Products, and special offers (including promotion of our product or third party products) we think you'll find valuable. Except for communications sent to you regarding material company announcements or policy changes, if you would rather not receive this information you can indicate your preference. You may choose not to receive messages from us by following the opt-out instructions listed in #5.

3. Does XTLabs share information about its Customers?

As a general rule, except as otherwise contemplated in this Privacy Policy, XTLabs will not disclose any of your personal information without your permission, except under special circumstances, such as when we believe in good faith that the law requires it. Any information provided by you for the purpose of registering a domain name will become part of the public WHOIS database and you will not be able to opt-out of this directory.

4. How private is my account information?

XTLabs makes every effort to ensure the confidentiality of all information you provide about yourself. As a general rule, except as otherwise contemplated in the Privacy Policy, XTLabs will not disclose any of your personal information without your permission, except under special circumstances, such as when we believe in good faith that the law requires it. If personally identifiable data about you will be shared, we will tell you, whenever possible, before we collect or transfer the data.

Our Customer Support staff also has access to your account information, which is viewed for reasons such as when technical support is requested or maintenance is required. In addition, any partner you request to provide services to your account may have access to your account information.

XTLabs makes chat rooms, guest books, discussion boards, and other means of online communication and collaboration available to its Customers. Please remember that any information that is disclosed in these areas becomes public information. You should exercise caution when deciding to disclose your personal information in a public forum such as a chat room, guest book, discussion board, or when you invite others to join your XTLabs site or mailing list, or vice versa.

XTLabs uses industry standard efforts to safeguard the confidentiality of your personally identifiable information, such as firewalls and Secure Socket Layers. We make every effort to protect the loss, misuse, and alteration of the information under our control. In addition, we always use a secure connection when collecting personal financial information from you. However, no data transmission over the Internet can be guaranteed to be 100% secure.

5. How do I opt out of receiving messages from XTLabs?

There is a link at the end of every email you will get from XTLabs. By visiting this link you will unsubscribe form our subsription list. Since it is necessary for us to contact you regarding certain matters, you may not opt-out of receiving messages relating to material company announcements or policy changes, or administrative matters relating to your account, like billing, collections, customer support or the like.


6. What are cookies and how does XTLabs use them?

Cookies are small pieces of information stored on your hard drive, not on our site. The use of cookies is an industry standard, generally used by most major Web sites to improve their services. Cookies can also help us track your behavior on our site so that we can tailor our marketing message to better match your needs and interests. Finally, by tracking behavior on our site, cookies allow us to better understand how Customers use our site, which in turn helps us focus our resources on features that are most popular with our Customers. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly if you do so.

7. How does XTLabs notify Customers of changes to the Privacy Policy?

This policy is periodically reviewed by XTLabs and may be subject to change. Therefore, please check this Privacy Policy periodically and you may refer to the date posted at the top of this page to determine when this policy was last updated. Use of the XTLabs websites or Service(s) constitutes consent to any policies then in effect.

If we are going to use your personally identifiable information in a manner different from that as provided in our Privacy Policy at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect Customer information already stored in our database, we will post a prominent notice on our web site(s) notifying Customers of the change. In some cases where we post the notice we will also email Customers who have opted to receive communications from us, notifying them of the changes in our privacy practices.


 
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